tag:status.dochub.com,2005:/historyDocHub Status - Incident History2024-03-28T03:02:40-04:00DocHubtag:status.dochub.com,2005:Incident/157168552022-12-27T22:47:02-05:002022-12-27T22:47:02-05:00Scheduled Maintenance<p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>22:47</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>22:42</var> EST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>22:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>15:16</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.dochub.com,2005:Incident/111459002022-09-18T02:34:45-04:002022-09-18T02:34:45-04:00Scheduled Maintenance<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>02:34</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>17:42</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.dochub.com,2005:Incident/103824662022-06-22T17:38:34-04:002022-06-22T17:38:34-04:00Database connection issues<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>17:38</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>17:30</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and services will be operational shortly</p>tag:status.dochub.com,2005:Incident/103670382022-06-21T02:45:00-04:002022-06-21T03:29:13-04:00DNS provider service degradation<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>02:45</var> EDT</small><br><strong>Resolved</strong> - Cloudflare, our DNS provider had service degradation over several regions including Europe and America which resulted in DocHub being unaccessible for approximately 45 minutes</p>tag:status.dochub.com,2005:Incident/101278992022-06-02T04:00:38-04:002022-06-02T04:00:38-04:00Scheduled Maintenance<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>04:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.<br /><br />Estimated time to maintenance completion: less than two hours.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>19:53</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance. During this period DocHub will not be available for use. We apologize for the inconvenience.</p>tag:status.dochub.com,2005:Incident/77748302021-08-16T12:30:55-04:002021-08-16T13:44:26-04:00PDFs are incorrectly sized<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>12:30</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>11:26</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>10:38</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>10:34</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.dochub.com,2005:Incident/77213912021-08-09T12:50:03-04:002021-08-09T12:50:03-04:00Unable to import new documents<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>12:50</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>12:44</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>12:14</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating issues with DocHub failing to load new imported documents.</p>tag:status.dochub.com,2005:Incident/75859432021-07-23T05:00:54-04:002021-07-23T11:22:39-04:00Outage<p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>Resolved</strong> - Some users in the European region were impacted<br /><br />DocHub may have been slow or unavailable.<br /><br />Resolution: users may need to clear browser's cache.</p>